Terms and Conditions
**Terms and Conditions**
Welcome to Just Clay & Crochet
These Terms and Conditions outline the rules and regulations for the use of Just Clay & Crochet's website, located at justclayandcrochet.co.uk
By accessing this website, we assume you accept these terms and conditions. Do not continue to use Just Clay & Crochet if you do not agree to all of the terms and conditions stated on this page.
1. **Products**
1.1. **Handmade Nature**
All products sold by Just Clay & Crochet are handmade using high-quality materials. Due to the nature of handmade items, slight variations may occur between products. Each item is unique, and no two items will be exactly alike.
1.2. **Product Descriptions**
We strive to provide accurate descriptions of our products. However, due to the handmade nature of our items, there may be slight differences in color, size, or appearance from the photos displayed on the website.
1.3. **Customization**
Custom orders are available for certain products. Please contact us to discuss your specific needs. Custom orders may require additional time to create and ship.
2. **Pricing and Payment**
2.1. **Pricing**
All prices are listed in GBP and are subject to change without notice. Prices do not include shipping or any other applicable fees unless otherwise stated.
2.2. **Payment**
We accept payments through PayPal, Credit Cards, Shop. Payment must be made in full before your order is processed and shipped.
2.3. **Taxes**
Customers are responsible for any applicable taxes or duties imposed by their local authorities.
3. **Shipping and Delivery**
3.1. **Shipping**
At the moment we only ship within the UK. Shipping is FREE across the entire site.
3.2. **Processing Time**
Orders are typically processed within 3-5 business days. Custom orders may require additional processing time, which will be communicated at the time of purchase.
3.3. **Delivery**
Delivery times vary depending on the destination. We are not responsible for delays caused by shipping carriers or customs.
3.4. **International Shipping**
Not applicable at the moment.
4. **Returns and Exchanges**
4.1. **Returns**
Due to the handmade nature of our products, we do not accept returns unless the item is defective or damaged upon arrival. If you receive a defective or damaged item, please contact us within 14 days of receiving your order to arrange a return or exchange.
4.2. **Exchanges**
We offer exchanges for defective or damaged items. If you wish to exchange an item, please contact us within 14 days of receiving your order. The item must be returned in its original condition.
4.3. **Return Shipping**
Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returned items.
5. **Intellectual Property**
5.1. **Ownership**
All content on this website, including but not limited to product designs, images, text, and logos, is the property of Just Clay & Crochet and is protected by copyright and trademark laws. Unauthorized use of any content is prohibited.
5.2. **Use of Products**
Products purchased from Just Clay & Crochet are for personal use only and may not be resold or used for commercial purposes without our express written permission.
6. **Privacy Policy**
Please refer to our [Privacy Policy] for information on how we collect, use, and protect your personal information.
7. **Limitation of Liability**
Just Clay & Crochet shall not be liable for any damages that result from the use of, or inability to use, the materials on this site or the performance of the products, even if Just Clay & Crochet has been advised of the possibility of such damages.
8. **Governing Law**
These terms and conditions are governed by and construed in accordance with the laws of United Kingdom and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
9. **Changes to These Terms**
We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the new terms.
10. **Contact Information**
If you have any questions about these Terms and Conditions, please contact us at:
- Email: admin@justclayandcrochet.co.uk
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Return and Refund Policy
**Refund and Returns Policy**
At Just Clay & Crochet, we take pride in the quality and craftsmanship of our handmade products. However, we understand that sometimes issues may arise, and we want to ensure that our customers are satisfied with their purchases. Please read our Refund and Returns Policy carefully before making a purchase.
1. **Returns**
1.1 **Eligibility for Returns**
Due to the handmade nature of our products, we do not accept returns unless the item is defective, damaged upon arrival, or there was an error in the order. Please contact us within 14 days of receiving your order to initiate a return. The item must be unused, in its original packaging, and in the same condition that you received it.
1.2 **Non-Returnable Items**
Custom orders, personalised items, and sale items are non-returnable and non-refundable unless they arrive damaged or defective.
2. **Refunds**
2.1 **Refund Process**
If your return is approved, we will process your refund within 14 business days of receiving the returned item. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take some time for your bank or credit card company to process and post the refund.
2.2 **Partial Refunds**
In certain situations, only partial refunds may be granted, such as for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
2.3 **Shipping Costs**
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defect or error on our part.
3. **Exchanges**
3.1 **Exchange Eligibility**
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us at admin@justclayandcrochet.co.uk within 14 days of receiving your order.
3.2 **Processing Time**
Once we receive the item for exchange, we will process and ship the replacement within 14 business days. If the replacement item is out of stock or no longer available, we will offer a refund or the option to choose a different product of equal value.
4. **Return Shipping**
4.1 **Responsibility for Return Shipping**
Customers are responsible for paying the shipping costs for returning an item unless the return is due to a defect, damage, or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returned items, as we cannot guarantee that we will receive your returned item.
4.2 **Return Address**
Please contact us at admin@justclayandcrochet.co.uk to receive the return address and further instructions before sending any items back to us.
5. **Damaged or Defective Items**
5.1 **Reporting Damage or Defects**
If you receive an item that is damaged or defective, please contact us at admin@justclayandcrochet.co.uk within 7 days of receiving the product. Please include photos of the damage or defect to help us resolve the issue quickly.
5.2 **Resolution Options**
For damaged or defective items, we will offer the following options:
- Replacement of the item at no additional cost
- Full refund, including the original shipping costs
- Store credit for the value of the item
### 6. **Contact Information**
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
- Email: admin@justclayandcrochet.co.uk
Privacy Policy
**Privacy Policy**
**Last Updated:** 19/08/2024
Welcome to Just Clay & Crochet. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the information you provide to us.
1. **Information We Collect**
1.1 **Personal Information**
When you visit our website or make a purchase, we may collect personal information that you voluntarily provide to us. This information may include, but is not limited to:
- Name
- Email address
- Billing and shipping address
- Phone number
- Payment information (e.g., credit card details)
- Order history
1.2 **Non-Personal Information**
We may also collect non-personal information automatically when you visit our website. This may include:
- IP address
- Browser type
- Operating system
- Referring website
- Pages viewed on our site
- Time and date of visit
2. **How We Use Your Information**
2.1 **Order Processing**
We use the personal information you provide to process your orders, including shipping products to your address, processing payments, and communicating with you about your order status.
2.2 **Customer Service**
Your information helps us respond to your customer service inquiries, provide support, and improve your overall experience with our shop.
2.3 **Marketing Communications**
With your consent, we may use your email address to send you promotional materials, special offers, and updates about our products. You can opt-out of these communications at any time by clicking the "unsubscribe" link in the email.
2.4 **Website Improvement**
We use non-personal information to analyse website traffic, improve our website’s functionality, and enhance the user experience.
3. **How We Protect Your Information**
3.1 **Security Measures**
We implement a variety of security measures to protect your personal information. These include secure servers, encryption, and other safeguards to prevent unauthorised access, use, or disclosure of your information.
3.2 **Third-Party Services**
We may use third-party services (e.g., payment processors, shipping companies) to assist with our operations. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.
4. **Cookies**
4.1 **What Are Cookies?**
Cookies are small files that a website transfers to your computer’s hard drive through your web browser. These files enable the website to recognize your browser and capture certain information.
4.2 **How We Use Cookies**
We use cookies to enhance your experience on our website. Cookies allow us to remember your preferences, track your orders, and compile aggregate data about site traffic and interactions.
4.3 **Managing Cookies**
You can choose to disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
5. **Sharing Your Information**
5.1 **Third-Party Sharing**
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this Privacy Policy. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided that those parties agree to keep this information confidential.
5.2 **Legal Requirements**
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
6. **Your Rights**
6.1 **Access and Correction**
You have the right to access the personal information we hold about you and to request that we correct or update this information if it is inaccurate or incomplete.
6.2 **Data Deletion**
You have the right to request the deletion of your personal information from our records, subject to certain legal obligations. To request the deletion of your information, please contact us using the details provided below.
6.3 **Opt-Out**
You can opt-out of receiving marketing communications from us at any time by following the instructions in those communications or by contacting us directly.
7. **Third-Party Links**
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
8. **Children’s Privacy**
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are under 18, please do not provide any personal information on our website.
9. **Changes to This Privacy Policy**
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. **Contact Us**
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
- Email: admin@justclayandcrochet.co.uk
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